How Do I Get Help (Support)

We’re here to provide you with the support you need, whenever you need it. Follow these steps to get assistance:

Contacting Support

• Phone Support:

  • Call us at +61 426 076 001 for immediate assistance.
  • Available during standard business hours and 24/7 for emergencies.

• Email Support:

  • Reach us at support@javatop.com.au with detailed information about your issue.
  • Include your name, contact details, and any relevant screenshots or error messages to help us assist you faster.

• Ticket System:

  • Submit a support ticket via our JavaTop Support Portal: support.javatop.com.au.
  • Use the ticket number you receive to track the status and progress of your issue.

Response Times

• Critical Issues (e.g., website down, service disruption):

  • Response within 1-2 hours.

• Non-Critical Issues (e.g., general questions, minor bugs):

  • Resolution within 24 hours.

Self-Help

• Visit our Websites for answers to common questions, step-by-step guides, and troubleshooting tips:
  • Brad Slater Consulting: bradslater.com.au
  • Lamphost: lamphost.com.au
  • JavaTop Ai & Automation: javatop.com.au

Emergency Support

If you have an urgent issue outside business hours, please call +61 426 076 001 and mention it’s an emergency. A consultant will prioritise your request.

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We’re committed to providing fast, reliable, and effective support to ensure your success. Don’t hesitate to reach out—we’re here to help!