If your JavaChat is not displaying as expected, don’t worry! This guide will help you troubleshoot and resolve common issues quickly. Follow the steps below to get your chat up and running.
Sometimes, a simple refresh can resolve the issue. Press F5 or click the Reload button in your browser to see if the chat appears.
Cached files in your browser can sometimes interfere with updates or scripts. Clear your browser cache by following these steps:
Google Chrome:
Go to Settings → Privacy and Security → Clear Browsing Data. Check the box for Cached images and files, then click Clear Data.
Firefox:
Go to Settings → Privacy & Security → Cookies and Site Data → Clear Data. Select Cached Web Content, then click Clear.
Microsoft Edge:
Go to Settings → Privacy, search, and services → Clear browsing data now. Choose Cached images and files, then click Clear now.
After clearing your cache, refresh the page.
<script> CodeEnsure that the JavaChat integration code is properly embedded on your webpage. The script tag should look something like this:
<script src="https://cdn.javatop.com/chat.js" data-client="your-client-id"></script>
data-client attribute matches your JavaChat account configuration.There may be compatibility issues with your current browser. Open your website in another browser such as:
If the chat still doesn’t display, try accessing your website from a different computer or mobile device to rule out local device issues.
If the above steps do not resolve the issue, please reach out to our support team for assistance. We’re here to help!
Be sure to include details such as the webpage URL, browser version, and any error messages you encountered.
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